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Which Pioneer Bank location do you visit or contact most often?

How long have you been a customer of Pioneer Bank?

Less than 6 months
6 months to 1 year
1-3 years
More than 3 years

In the past 30 days, how have you interacted with us?

Select all that apply

Is Pioneer Bank your primary financial institution?

Yes
No
Not sure

How satisfied are you with the following?

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Ease of doing business	Very UnsatisfiedEase of doing business Very Unsatisfied	UnsatisfiedEase of doing business Unsatisfied	NeutralEase of doing business Neutral	SatisfiedEase of doing business Satisfied	Very SatisfiedEase of doing business Very Satisfied
Accounts, products, and services	Very UnsatisfiedAccounts, products, and services Very Unsatisfied	UnsatisfiedAccounts, products, and services Unsatisfied	NeutralAccounts, products, and services Neutral	SatisfiedAccounts, products, and services Satisfied	Very SatisfiedAccounts, products, and services Very Satisfied
Staff and service	Very UnsatisfiedStaff and service Very Unsatisfied	UnsatisfiedStaff and service Unsatisfied	NeutralStaff and service Neutral	SatisfiedStaff and service Satisfied	Very SatisfiedStaff and service Very Satisfied
Convenience and access	Very UnsatisfiedConvenience and access Very Unsatisfied	UnsatisfiedConvenience and access Unsatisfied	NeutralConvenience and access Neutral	SatisfiedConvenience and access Satisfied	Very SatisfiedConvenience and access Very Satisfied
Time and efficiency	Very UnsatisfiedTime and efficiency Very Unsatisfied	UnsatisfiedTime and efficiency Unsatisfied	NeutralTime and efficiency Neutral	SatisfiedTime and efficiency Satisfied	Very SatisfiedTime and efficiency Very Satisfied
Digital banking experience	Very UnsatisfiedDigital banking experience Very Unsatisfied	UnsatisfiedDigital banking experience Unsatisfied	NeutralDigital banking experience Neutral	SatisfiedDigital banking experience Satisfied	Very SatisfiedDigital banking experience Very Satisfied

Your overall experience with Pioneer Bank

Overall, how would you rate your experience with us?

How can we improve?

We’re sorry you did not have a good experience. Please let us know how we can do better.

you are with

How likely are you to recommend Pioneer Bank to a friend or family member?

Additional comments or suggestions

Pioneer Bank Customer Feedback