Security Center

We’re committed to protecting your information.

Pioneer Bank is dedicated to protecting your security and account information. We have installed top of the line security and intrusion software and firewalls to protect our customers. Internally we take steps to safeguard customer information. We restrict access to the personal and account information of our customers to those employees who need to know that information in the course of their job responsibilities. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. Pioneer also has internal controls to keep customer information as accurate and complete as we can. If you believe that any information about you or your account with Pioneer is not accurate, please let us know.

Website and Online Banking Security

Encryption – We use Secure Socket Layer (SSL) technology to ensure our website and online banking platforms are authentic and protected. You know you are on a secure page when you see “https://” in the URL on your web browser. In addition, a small lock icon in your web browser denotes a secure online session.
Passwords – Online Banking requires strong passwords to protect your account. The password must be a minimum of 10 characters, at least 1 number, 1 uppercase letter, 1 lowercase letter, and 1 special character. Passwords must be changed at least once every 6 months. Online Banking uses out-of-band notifications for changes to your account, such as a password change.
Enhanced Multi-factor Authentication – Online Banking uses an extra layer of security that asks you to validate yourself by sending you a text, email, or phone message when you login using an unfamiliar device.

Email Messaging

Pioneer Bank will never ask you for any personal information including any account information or social security number via email. All emails sent from Pioneer Bank are encrypted. Any email sent containing nonpublic personal information is sent via a secure message.

Identity Verification

Pioneer Bank takes necessary precautions to prevent unauthorized use of your accounts. Under the USA Patriot Act, we are required to verify a customer’s identity by obtaining a customer’s name, mailing and residence addresses, tax identification number, date of birth and a copy of a government issued photo ID in order to open new accounts or services. To conduct account transactions, whether in person or over the phone, we will ask for a valid form of identification and/or one or more security questions to which the answers have already been provided before you can proceed. We understand this may be an inconvenience, but these precautions protect your accounts.