telephonesupportAt Pioneer Bank, the safety of our Team Members and customers is first and foremost.  With the New Mexico Stay at Home mandate,  we are able to solve most of your issues with your financial services remotely.  With your help, we can get through this crisis while staying safe and well.

Please use our Online Chat, Email, or Telephone (575) 624-5200.   Our call center is open Monday – Friday from 7 a.m. – 6 p.m. and Saturday from 8:30 a.m. – 2:30 p.m.

We can fix or help with almost any issue you may have electronically – no need to put yourself or our Team Members in danger by visiting the branch.  We can help with:

  • Online/Mobile Banking – including resetting or obtaining a new password.
  • Unlocking debit cards
  • Balance inquiries
  • Bill Pay questions and resetting
  • Transfers (need both account numbers)
  • Stop payments
  • Debit card issues, stop payments and change of address can also be completed in Online Banking

Pioneer Bank would like to thank you for your patience, understanding and patronage during these trying times.