Routing Number: 312270463
If you need customer support, please call 1.800.624.5200 Serving New Mexico | support@pioneer.bankWe are aware of a social media ad referencing a Pioneer Bank alleged data breach. Please be assured: this does NOT involve Pioneer Bank in New Mexico. The ad refers to a separate financial institution with the same name in New York. Your trust and security remain our top priorities.
We’ve been made aware that scammers are spoofing Pioneer Bank’s phone number and pretending to be from our fraud department. ❗ Pioneer Bank will NEVER call you and ask for sensitive information This includes: Online banking usernames or passwords Debit card numbers or PINs One-time passcodes or security codes Full Social Security numbers ❗ Even if the
We would like to inform you of a scheduled maintenance window on Saturday, April 11, 2026 from 10:01 p.m. to Sunday, April 12, 2026 at 11:00 a.m. During this time: ATM, debit card transactions should not experience any issues. Other applications, such as online banking, mobile banking, instant payments, and third-party integrations, will be unavailable. You
Pioneer Bank will never ask for your account number or PIN over the phone. We’ve received reports of scam calls claiming there's fraud on customer accounts — these are not from us. If you get a suspicious call, hang up and contact us directly at 800-624-5200. Your security is our priority! 4o
We want to inform our customers about a defect identified in a recent content update for Windows hosts worldwide. Please note, this is not a security incident or cyberattack. The issue has been identified and isolated, and a fix has been deployed. We do not expect customers to experience issues, but if you do,
We have been alerted by our customers there is a phone scam targeting you. If you receive a text that looks like this: DO NOT CALL THE NUMBER! Pioneer Bank will NEVER ask for your full card number, Social Security, the security code listed on the back of your card, or PIN
Your financial security is important to Pioneer Bank. Please be aware of phishing attempts that contain fraudulent information, such as a subject line of 'Payment on Hold'. Pioneer Bank will never send unsolicited emails asking for money or sensitive personal information with links. Pioneer Bank would never contact you asking for personal details, such
If you are having trouble logging in to Online Banking in a web browser - and see the "spinning wheel of death" - please try these fixes before you call our Call Center for assistance. We are finding that many customers have issues but it is browser-related.: Try a different browser. If you are
At Pioneer Bank, the safety of our Team Members and customers is first and foremost. With the New Mexico Stay at Home mandate, we are able to solve most of your issues with your financial services remotely. With your help, we can get through this crisis while staying safe and well. Please use our
The IRS has issued warnings about the Coronavirus-related scams; watch out for schemes tied to economic impact payments. Never provide personal financial information, including your Social Security number, account numbers or passwords, over the phone or the Internet if you did not initiate the contact. The IRS reminds taxpayers that scammers may: Emphasize the
